Privacy Policy

Introduction

Cloud Vertex is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Act on the Protection of Personal Information (APPI) in Japan. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you interact with our website or services, we may collect the following types of personal information:

• Contact information such as name, email address, phone number, and company details when you submit inquiry forms
• Communication records when you contact us through our website or other channels
• Account information if you create an account with us for accessing services
• Professional information related to your cloud infrastructure requirements and technical specifications
• Payment information when processing transactions for our services

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, click patterns, and navigation paths
• Technical data including connection information, access times, and referring website addresses
• Cookie data as described in our Cookie Policy

Information from Third Parties

We may receive information about you from third-party sources such as business partners, analytics providers, and publicly available databases to supplement the information we collect directly from you.

How We Use Your Information

We use the collected information for the following purposes:

• Providing, operating, and maintaining our cloud services and website functionality
• Responding to your inquiries and communicating with you about our services
• Processing transactions and managing service delivery
• Improving and optimizing our website and services based on usage patterns
• Analyzing website performance and user experience to identify areas for enhancement
• Sending technical notifications, updates, and administrative messages
• Providing customer support and addressing technical issues
• Conducting research and development for new cloud solutions
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms and policies
• Sending marketing communications about our services (with your consent where required)

The legal basis for processing your personal data includes contract performance, legitimate interests, legal obligations, and your consent where applicable.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We engage third-party service providers to perform functions on our behalf, including cloud hosting services, analytics platforms, payment processors, and customer relationship management systems. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain confidentiality.

Business Partners

We may share information with business partners when collaborating on joint projects or when implementing cloud solutions that involve multiple service providers, always with appropriate data protection agreements in place.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit using TLS/SSL protocols and at rest using industry-standard encryption algorithms
• Secure authentication mechanisms and access controls limiting data access to authorized personnel
• Regular security assessments, vulnerability testing, and penetration testing of our systems
• Monitoring and logging of system access and activities for security incident detection
• Data backup and disaster recovery procedures to ensure business continuity
• Employee training on data protection and security best practices
• Compliance with ISO 27001 information security management standards

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on the type of information and the purpose for which it was collected:

• Contact form submissions and inquiries are retained for up to three years
• Service-related data is retained for the duration of the service relationship plus seven years for legal compliance
• Analytics and usage data is typically retained for two years
• Marketing communications data is retained until you withdraw consent or request deletion
• Financial records are retained as required by applicable tax and accounting laws

Your Rights and Opt-Out Instructions

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restriction: Request limitation of processing of your personal information
• Right to Data Portability: Receive your personal information in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for specific purposes
• Right to Withdraw Consent: Withdraw consent for processing activities that require consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided at the end of this policy. We will process your request promptly in accordance with applicable law.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, adequacy decisions, or other legally compliant transfer mechanisms to protect your information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.